Frequently Asked Questions

Moksha pens are made from locally sourced, upcycled coffee grounds blended with natural binders. The pens are handmade giving each pen its unique texture, organic look, and subtle coffee aroma.

Each pen can write up to 10,000 meters, depending on use — several times longer than a standard pen.

Place the entire pen in hot water for a few minutes. The coffee-based body will soften naturally. Once softened, remove and discard the ink refill separately. The remaining material can then be added to your compost, where it will break down like any other organic matter.

Simply apply a small amount of vegetable oil and wipe off the excess. This refreshes the color and brings out the natural tone again.

No. Because we use organic materials and the pens are handmade, each pen has slight variations in texture and shade, making every pen one-of-a-kind.

Yes. Discounts are available depending on order size and customization needs.

Contact us via our email moksha.kortrijk@gmail.com or our website’s B2B inquiry form. We will guide you through pricing, production timelines, and customization options.

No. Our packaging and velvet pouch are part of our fixed brand identity. However, we can print your logo or a short message directly on the pens.

Lead time depends on order size, but most corporate orders take 2–4 weeks.

Yes. Sample pens can be provided upon request.

We currently ship within Belgium and selected EU countries. But dont worry, more regions will be added soon.

Orders typically arrive within 2–5 business days depending on location.

You will receive a tracking link via email once your order is shipped.

Yes but contact us as soon as possible. Address changes can only be made before the order is dispatched.

Contact us and we will investigate with the courier.

Unused and unopened items can be returned within 14 days of delivery.

Exchanges are possible if the product is unused and in original condition.

If your item arrives damaged or defective, contact us within 48 hours with photos. We will replace it immediately.

Yes. We offer a 30-day warranty against manufacturing defects.

Email us with your order number, and we’ll guide you through the process.